We strive to provide an excellent service in terms of quality of star map prints, timely delivery, customer service and value for money.
If you discover a spelling mistake or you want to edit your star map title/subtitle please contact us immediately at [email protected]. Any editing needs to be done within 4 hours of placing your order. After that time the order will be in the print so it will be too late to edit.
All our products are personalized and made to order which limits our return options.
We want you to be 100% satisfied with your star print so if:
- Your star map arrives severely damaged, or
- You have received a different print or the print received significantly differs from what is advertised on our website.
Simply contact us at [email protected] send a photo of your poster with short description. We will either refund you or send a replacement within 7 business days. You don’t need to ship back your order.
We accept exchange or refund requests up to 30 days after the purchase.